Professional Experience

VOIP Manager – Software Development

Abacus Consulting, Lahore, Pakistan Feb 2018 - Present

Working on CRM, Dialer, Asterisk, Vicibox, goautodial and C#. Ecommerce web application development in PHP with CMS using MySQL Database and MongoDB.

Key Projects:

  • Haier Inc: CRO Activity monitoring, Reports, Cloud Dashboard for Agent live Position
  • Telenor Bank: Agent login/calling Screen, Reports, Wallboard, Master Slave database handling
  • PEL: Wallboard, Reports, Analysis tools
  • Pepsi: Analysis tools, Custom Reports
  • Hyundai Nishat: Complaint System with mail integration
  • Panasonic: Wallboard, Custom Reports, Dialer
  • Sapphire: Agent Calling Screen, Custom Reports, Wallboard
  • Tez Financial Services: Call center solution, Custom reports
  • Aquafina: Wallboard, Custom Reports, CRM
  • Hardees: Team Lead role, Reports, Custom dashboard
  • PSDF: Wallboard and Reports

AI Voice Bot – Xdial

Asterisk & VoIP Expert 2025 - Present

Designed and developed an AI-powered call automation system integrating Asterisk, Python, and VoIP (SIP/WebRTC) for enterprise-level deployment.

Key Achievements:

  • AI Integration: Implemented real-time speech-to-text (STT) and text-to-speech (TTS) pipelines using Google Cloud, Deepgram, and AssemblyAI, enabling natural, human-like interactions
  • Middleware Development: Built Python middleware for live streaming of voice data, real-time transcription, and AI-driven responses
  • Intelligent Dialog Management: Integrated smart conversation handling for lead qualification, customer support, and call center automation
  • Performance Optimization: Optimized low-latency audio processing to ensure seamless conversations with minimal delay
  • Scalable Architecture: Designed system architecture for scalability and multi-channel support, suitable for enterprise-level deployment

Tech Stack: Python, Asterisk, VoIP (SIP/WebRTC), AssemblyAI, Google Cloud STT/TTS, Deepgram, REST APIs, MySQL

Senior Software Developer

TMC, Lahore, Pakistan Feb 2022 - Present

Working on HRMS, CRM and handling Big Data. Using PHP, Codeigniter, Laravel.

Key Projects:

  • HRMS: Employee records, daily attendance, leave management system, Employee Dashboard, CEO Dashboard, FAQ, Ticker, Finance, TMS, DMS and User management system
  • Big Data Handling: Upload of 10M numberd on daily basis for dialing in 6 server with analysis reports
  • Dialer Management: VOIP management, campaign creation, and custom design

Senior Software Developer

InerSoft, Lahore, Pakistan Feb 2019 - Mar 2022

Working on HRMS, Wordpress Site and CRM. Using PHP, Codeigniter, Laravel.

Key Projects:

  • HRMS: Complete HR management system with Employee Record, Attendance, Leave management, Dashboards
  • Wordpress: Multiple Wordpress websites with custom functionality
  • Dialer: Calling system management with custom reports
  • Trends Beat: Website with custom admin controls

Software Developer

Surmawala Electronic, Bahawalpur Head office, Pakistan July 2017 - Feb 2018

Worked on HR system (employee details), Payroll, Audit and Attendance system using ASP.NET with MVC 4.

Key Projects:

  • HR, Audit & Account: Big project for Surmawala with 45+ branches. Employee Details, Daily Attendance, Leave and shift management, Account and audit details using ASP.NET MVC 4, C# and SQL Database

Junior Software Developer

Research and solutions Ltd, Multan, Pakistan Dec 2015 - June 2017

Worked on ERP System using ASP.NET with MVC 4.

Key Projects:

  • ERP - Enterprise Resource Planning: 25+ individual modules including HR, Audit, Account, Warehouse, Multiple Warehouse, Email Campaign, Yellow pages, Payment method, Vendor management, Customer Management using MVC4, Kendo, C#, JavaScript and SQL Database
  • Rehabinnovation: Hospital project for Doctor, Patient and staff records connected to USA Medicine control using MVC4, Kendo, C#, JavaScript and SQL Database

Accountant

Gillani Group of Companies, Lahore, Pakistan Dec 2013 - May 2015

Handled accounts of multiple companies and Reconciled Bank Statements.

Technical Skills

Programming Languages

C# (Expert) PHP Core (Expert) JavaScript (Expert) C++ (Expert) Python (Intermediate) Java (Beginner)

Frameworks & Technologies

ASP.NET MVC (Expert) PHP Codeigniter (Expert) PHP Laravel (Expert) Bootstrap (Expert) Wordpress (Expert) ASP.NET CORE (Intermediate) AngularJS (Intermediate)

Databases & Tools

SQL SERVER (Expert) MySQL (Expert) MongoDB (Intermediate) Entity Framework (Expert) TFS (Expert)

Web Technologies

HTML/CSS (Expert) JQuery (Expert) AJAX (Expert) REST API (Expert) WEB API (Expert)

Specialized Skills

Asterisk (Expert) Vicibox, Vicidial, Goautodial (Expert) CGI (Expert) Perl (Expert) AGI (Expert) Theme Integration (Expert) Linux Server (Intermediate)

AI & Voice Technologies

VoIP (SIP/WebRTC) (Expert) Speech-to-Text (STT) (Expert) Text-to-Speech (TTS) (Expert) Google Cloud STT/TTS (Expert) AssemblyAI (Expert) Deepgram (Expert) AI Voice Bot Development (Expert) Call Center Automation (Expert)

Education

Jul 2019

Bachelor's Degree

PU Lahore, Lahore, Pakistan

Grade: A

Jun 2015

Intermediate - FSC PRE ENGINEERING

Commerce College, Khanewal, Pakistan

Grade: B+

Jun 2010

High School - Matriculation

Govt Public Islamiya School, Khanewal, Pakistan

Grade: A+

Languages

English Conversational - Advanced
Urdu Fluent - Wide Knowledge